Winter in Boston

Need to know

Contact: 311

What to do with your car

Parking during a snow emergency

What to do with your trash

Sign up for snow emergency alerts

Winter service requests

Requests

Heat (Excessive or Insufficient)

Report business plowing snow onto sidewalk

Report gas or electric problems

Report unshoveled sidewalk (wait until three hours after snowfall ends)

Report water and sewer problems

Request to salt or plow a street

Parking bans

Contact: Transportation

Discounted garages

During declared snow emergencies, discounted parking is available at some parking lots and garages for Boston residents. We created a list of discounted parking garages and lots you can use.

Parking in Snowy Weather

It's important for us to keep main roads clear for plows and emergency vehicles during extreme weather. You will be ticketed and towed if you park on a posted snow emergency artery during a declared snow emergency.

plows and emergency vehicles

Help us keep streets open to plows and emergency vehicles by parking at least 20 feet away from intersections and no further than 1 foot from the curb. Don’t block sidewalks, fire hydrants, ramps, driveways, or the street with your vehicle.

clear your muffler

For your safety, make sure to clear all snow at least one foot around your muffler before starting your engine. Blocked mufflers can cause carbon monoxide poisoning.

Restricted streets and snow parking lots map

Map of restricted street parking and parking lots available during snow emergencies.

Show Map

Towed cars

Contact: Parking Clerk

If you believe your vehicle was towed in Boston, search the towing database or call the Boston Police Tow Line at 617-343-4629.

If your car has been towed, here’s how to:

Space savers

Did you use a trash can, cone, or some other object to save your parking space on the street? Here's what you need to know:

You can only use a space saver when the City declares a snow emergency.
You have 48 hours to use a space saver after we end an emergency. After that, you must remove it from the street.

Please keep in mind, space savers are banned in the South End.

Plowing

Contact: Public Works

Plow my street, please!

We prioritize clearing main routes — like Commonwealth, Hyde Park, and Blue Hill Avenues — so emergency vehicles can get to schools, hospitals, and homes quickly. If you think your street was missed by a plow, let us know by submitting a request to 311.

Report a Missed Street

Plowing with partners

In Boston and many other cities, local and state governments work together to care for streets. When there’s snow, highways like I-93 are cleared by the Massachusetts Department of Transportation (MassDOT). Parkways, like the Jamaicaway, Storrow Drive, and Morrissey Boulevard, are cleared by the Massachusetts Department of Conservation and Recreation (MassDCR).

Plowing Stats

2,000 lane miles
of roadway to plow and salt

200
plowing routes

Up to 700
pieces of plowing equipment

Shoveling

Contact: Public Works

property owners must:

clear sidewalks within three hours of snowfall ending or three hours after sunrise if it snows overnight, and
clear at least a 42-inch-wide path for wheelchairs and strollers.

Simply put, we're looking for an accessible path of travel. While the rule is three hours, we try to be reasonable for deciding when we start the clock. Our goal isn't to fine you. We just want people — especially youth and seniors — to be able to get around safely.

Shoveling Fines:

We have information on what you can expect to pay in fines each day your sidewalk is unshoveled, or if you shovel snow onto the street. We fine ourselves for City-owned properties too.

Rules on clearing snow

Things we could use your help with:

Don’t shovel or push snow into the street. If you do, the City may fine you.
Remove ice to bare pavement or make as level as possible and treat with sand, sawdust, or similar material. Every year dozens of people are seriously injured slipping and falling on sidewalks.
Please clear any snow that may be blocking a handicap ramp, fire hydrant, or storm drain. If a hydrant is buried in snow, it takes the fire department time to find it and shovel it out.
Don’t leave snow or ice on stairways or fire escapes. All common means of exit must be clear in case of a fire or another emergency.

Report an unshoveled sidewalk

Protect your roof

Consider hiring a professional to remove snow and icicles from your roof. The combination of heights plus ice can make this important task dangerous.

Prepare for the cold

Cold

Stay safe during extreme cold

When you know severely cold weather is coming, remember to take steps to prepare. Please also check on your elderly or disabled neighbors, and take caution when using portable heating devices like space heaters.

If you have an emergency situation, please dial 911.

Frostbite and hypothermia

Make sure to cover exposed skin and watch out for frostbite. In extreme cold, frostbite can happen in under a minute. Wind also increases the risk of frostbite.
Hypothermia occurs when your body loses heat faster than it can retain heat. This can create a dangerously low body temperature.

Carbon monoxide

Every year, thousands of people are killed or seriously injured from breathing in carbon monoxide.
Winter is a dangerous time for carbon monoxide poisoning. Make sure the exhaust pipe on your car is clear of snow, as well as your house's heater vent.

More cold weather tips

If you lose power

REPORTING POWER OUTAGES

Please contact your utility company to report any outages. You can also call 3-1-1 with any concerns or questions.

More important numbers

Warming Centers

When the Mayor declares a winter weather emergency, we make BCYF Community Centers available as warming centers. How many centers we open up depends on the need.

Because the BCYF Warming Center list changes, please call 311 for updates on which centers are open during emergencies.