Boston 311
Boston 311 is a free service that connects you with the City of Boston for non-emergency help and information. Whether you’re reporting a broken streetlight, looking up your trash day, or trying to reach the right department, we’re here to make it easier. Contact us by calling 3-1-1 or 617-635-4500, using the BOS:311 app to upload photos, or submitting a request online — any time, any day.
Submit a service requestThe 311 Constituent Service Center is open 24 hours a day, seven days a week, and 365 days a year. You can call 3-1-1 or 617-635-4500, download the 311 app, or submit an online request.
Report a Non-Emergency Issue
Download the app
The Boston 311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti.
Submit a service request
You can submit a service request to 311 by calling, or by submitting a service request online using the app.
Can't find what you're looking for? Choose the "Other" category, and we'll point your request to the right team.
Types of 311 Requests:
- Animals: Report a lost pet, reporting rodent and pest issues, and other animal related problems.
- Business: Report illegal vending or posting of signage.
- Trash and Recycling: Report a missed pickup, public trash violations, messy yards, request a sticker.
- Public Health: Report a food establishment for health and safety violations.
- Housing and Construction: File a construction complaint, report housing health concerns.
- Parks and Trees: Request park and tree maintenance.
- Streets: Report signs and signage issues, street lights, potholes and sidewalk repair, parking meter maintenance.
- Utilities: Report issues with water, heating, gas, or electric.
Other Online Services
Other Online ServicesPet Ownership
Related Information
Licensing and Permitting
- Common Victualler
- Change of Corporation Name
- Change of Corporation Office
- Change of Manager Form
- Film in Boston
- One-Time Carnival
- Request to Amend License
Alcohol License
- New License
- Transfer
- Special One-Day
- Change of Manager
- Change of Location
- Change of Hours/Classification
- Amendment to Description
- Change of D/B/A
- Change Within the Corporation
- Pledge of Stock or License
Real Estate
Certificates and Registrations
Consumer Affairs
Funding Resources
Bids and RFPs
Entertainment Licensing
Related Information
City Jobs
Volunteer
College
Schools
Library Resources
- Search the Catalog
- Library Job Opportunities
- Get a Library Card
- Download Media
- Reserve Museum Passes Online
Related Information
Voting
Personal REcords
Elected Officials
Census
Related Information
Trash
Recycling
Neighborhood Cleanup
Street Cleaning
Graffiti
Related Information
Inspections
Emergency Medical Service (EMS)
Health and Medical
Hunger
Homebuying
Property Ownership
Public Housing
Moving
Neighborhood
Construction Permits
Building Inspections
Housing Inspections
Zoning and Occupancy
Related Information
Event PErmitting
Entertainment Licensing
Facility Request
Youth
City Calendar
Arts
Related Information
Real Estate
Personal Property
Motor Vehicle
Boat
Utilities Bills
Street Closing
Driving
- Pay Motor Vehicle Excise Tax
- Pay Delinquent Motor Vehicle Excise Tax
- Pay Parking Violation
- Pay Moving Violation
- Renew/Replace Drivers License
- Replace Drivers License
- Request Driving Record
- Compare Auto Insurance Rates
Handicap Parking
Parking
- Parking Violation Payment
- Parking Violation Appeal
- Parking Ticket Notification
- Valet Parking Application
- Resident Parking Permit
- Street Occupancy Permit Lookup
- Street Occupancy Alerts
Parking Violation
Resident Parking
Towing
Bikes
Taxi
Boats
Public Transportation
Related Information
Related Information
Frequently Asked Questions
What is 311?
311 is an easy-to-remember telephone number that connects you with highly-trained constituent service center representatives. They are ready to help you with requests for non-emergency City services and information.
When can I call 311?
The 311 constituent service center is open 24 hours a day, seven days a week, 365 days a year.
What's the difference between 911 and 311?
- 311 is the number to call to get information and access to all non-emergency City services.
- 911 is the number to call in case of emergency (burning house, robbery, crime in progress).
Can I call 311 from my cell phone?
Yes. If you cannot connect to 311 on your cell phone, you can access Boston 311 services by dialing 617-635-4500.
Is calling 311 from my cell free?
Cellular air time charges will apply.
Can you call 311 from a VOIP phone?
If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered as located within the boundaries of the City of Boston. Alternatively, you can access Boston 311 services by dialing 617-635-4500.
Why can't I get through when I dial 311?
Many offices and institutions have complex routing and telephone systems that may need to be configured to allow users to dial 311. You can contact the telecomm office for your company or institution and request they reconfigure the system to allow calls to 311. Alternatively, you can access Boston 311 services by dialing 617-635-4500.
Can I request City services and information?
There are several ways Residents can request City services other than calling 311. Residents are encouraged to download the BOS:311 mobile app, or visit City Hall on the Go, Boston's mobile City services truck. To speak with someone from the Mayor's Office of Constituent Service in person, please come to the Mayor's Office on the 5th Floor of City Hall weekdays between 9 a.m. and 5 p.m.
How can I track my request?
Once you have successfully submitted your request, you will receive an email with a tracking number that you can use to monitor your request.
