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System Maintenance
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The City of Boston is experiencing a maintenance update with the Special Item Collection system. Please check back on Wednesday 12/18.

Emergency Medical Services

We are Boston's municipal Emergency Medical Service, and one of three public safety agencies who respond to 9-1-1 calls.

Our department is a recognized leader in emergency medical service and the largest municipal EMS in New England. We are staffed by full-time uniformed emergency medical technicians, paramedics, supervisor, and command personnel.

Learn how to become an EMS EMT

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Interested in becoming a Boston EMS EMT?

Are you interested in a rewarding and challenging career as an Emergency Medical Technician? 

Learn more  Get Notified

Contact us

Medical emergencies

If you have a medical emergency dial or text 9-1-1.

Join our ems team

recruiting@bostonems.org

617-343-1125

Communications office

media@bostonems.org

617-343-6976

BILLING QUESTIONS

844-353-7842 (for dates of service before 6/30/2024)

888-420-0977 (for dates of service after 6/30/2024)

Want to learn more?

Our primary mission is responding to medical emergencies, but we also serve the City in other ways:

  • We work with public and private partners to enhance emergency planning and preparedness.
  • We support City services and injury prevention through reporting and analytic efforts.
  • Through community engagement, we educate residents about safety and lifesaving skills.

Learn more about our work

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