Only patients or those authorized by patients may request copies of records.
For questions about your bill
Boston EMS contracts with a company to manage transport billing. For questions related to your bill please call 844-353-7842. They are able to provide you with a copy of your bill, set up a payment plan, update insurance information, or assist with a hardship application.
To request a copy of your medical record
Gather necessary information
Ensure you have necessary patient information and incident details, including the date and time the patient was transported. You need to secure a patient authorization for release of medical records.
Make Request on ChartSwap
Go to ChartSwap. If you have not already done so, create an account.
Enter the necessary information to request a copy of a patient's bill or medical transport record and upload the patient authorization form.