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How to become an age-friendly business

Last updated:

We’re creating an environment where businesses value older adults and those with dementia by creating welcoming spaces. You have three options:

Step
1

Complete the google form

Age-friendly business application


What is an age-friendly business?

An age- and dementia-friendly business is one in which people of all ages and abilities can comfortably shop for goods or services. Certified businesses have taken steps to make their spaces more inclusive. These include:

  • ensuring that they have a respectful and patient staff
  • providing resting areas and non-slip flooring, and
  • using universal symbols, like arrows.
Step
2

Meet with our volunteer business ambassador

When you meet with the ambassador, you’ll go over our business checklist and process.

Step
3

Complete employee customer service training

As a business owner or manager, you’ll go over best practices with your employees. We’ll provide you with the materials for this training.

Step
4

Receive business certification and window decal

After you complete the customer service training and address our concerns, you’ll become age-friendly certified with the City.

Step
1

Complete your paper application and give it to us

You can print out and complete the age-friendly business application and mail it to:

Age Strong Commission

Attn: Andrea Burns

Boston City Hall, Room 271

Boston, MA 02201

You can also email your application to andrea.burns@boston.gov.


What is an age-friendly business?

An age- and dementia-friendly business is one in which people of all ages and abilities can comfortably shop for goods or services. Certified businesses have taken steps to make their spaces more inclusive. These include:

  • ensuring that they have a respectful and patient staff
  • providing resting areas and non-slip flooring, and
  • using universal symbols, like arrows.
Step
2

Meet with our volunteer business ambassador

When you meet with the ambassador, you’ll go over our business checklist and process.

Step
3

Completes employee customer service training

As a business owner or manager, you’ll go over best practices with your employees. We’ll provide you with the materials for this training.

Step
4

Receive business certification and window decal

After you complete the customer service training and address our concerns, you’ll become age-friendly certified with the City.

Step
1

Complete your paper application and visit City Hall

You can print out and complete the age-friendly business application and bring it to Boston City Hall:

Age Strong Commission

Boston City Hall, Room 271

Boston, MA 02201

Office hours: Monday through Friday, 9 a.m. - 5 p.m.


What is an age-friendly business?

An age- and dementia-friendly business is one in which people of all ages and abilities can comfortably shop for goods or services. Certified businesses have taken steps to make their spaces more inclusive. These include:

  • ensuring that they have a respectful and patient staff
  • providing resting areas and non-slip flooring, and
  • using universal symbols, like arrows.
Step
2

Meet with our volunteer business ambassador

When you meet with the ambassador, you’ll go over our business checklist and process.

Step
3

Completes employee customer service training

As a business owner or manager, you’ll go over best practices with your employees. We’ll provide you with the materials for this training.

Step
4

Receive business certification and window decal

After you complete the customer service training and address our concerns, you’ll become age-friendly certified with the City.

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