Marcy brings to her work an eclectic background in civic innovation, urban policy, and education. She utilizes a human-centered design approach to help teams connect and collaborate with people using their products or services. She believes transformational change comes when these groups work side-by-side to uncover problems and design solutions.

Marcy has significant experience putting this methodology into practice at the City of Boston beginning as a fellow in the Mayor’s Office of New Urban Mechanics and later leading the Housing Innovation Lab. She became skilled at gathering community input, generating buy-in, and building cross-sector teams to move forward with complex projects aimed at making Boston housing more affordable such as pioneering zoning changes to encourage Additional Dwelling Units to encourage creative thinking about combining housing with public assets. Then as the Director of Operations for the Mayor’s Office of Housing, she advised leadership and improved operations, leading critical efforts such as coordinating the department’s COVID-19 response to ensure uninterrupted service delivery and expanded access to rental relief and other resources.  

Prior to her civic leadership roles, Marcy served as a teacher at the Boston Day & Evening Academy, a Boston Public School, where she crafted and delivered experiential, personalized learning modules. Grounded in her foundation as an educator and coach, Marcy fosters a culture of curiosity and collaboration, inspiring future generations to become agents of change. Marcy holds a MA in Urban and Environmental Policy and Planning from Tufts University, and an MEd from Franklin Pierce University.