COVID-19 information
For the latest updates, please visit our coronavirus (COVID-19) website:
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Employee Assistance Program

We promote, establish, and increase quality of life, good health, and personal experiences. Our goal is to work in collaboration with authorities, commissions, employees and family members to restore and initiate well-being in work and life.

COVID-19 updates:
  • Update 10/7/21: For all city employees seeking information regarding the City of Boston Covid-19 Compliance Policy, we encourage you to log on to Access Boston and review this guide, which contains step by step instructions on both online and paper submission of vaccine or covid-19 test results, accessing test sites, and an explanation of the disciplinary process around non-compliance.   If you are having trouble accessing this information or the hub, please contact the DoIT service desk at 617-635-7378.   For further questions related to compliance policy, please reach out to Human Resources at 617-635-3370, BPS employees may contact Human Capitol Employee Services Department at 617-635-9255.   If you are struggling with stress and anxiety around this issue and wish to speak with us about managing that stress, please call our main line at 617-635-2200 and we will call you back as soon as we can. 
  • To all our valued fellow City employees who may be struggling, during this transition period of returning to onsite work full-time, we are here to support you. For childcare resources, please see our resource list. Please note: Childcare centers may have limited slots at this time. We strongly recommend searching the state Department of Early Education and Care (EEC) Searchable Childcare Database. You can also call the EEC for direct assistance or further information at 617-988-6600.  For emotional support as always, we can be reached by email or call 617-635-2200, 7 a.m. - 6 p.m., Monday through Friday. For additional resources, see our full list of resources, or check the COVID-19 Resource List. Thank you for all that you do. Be well and stay safe.      
  • Our program is available to City of Boston employees and their family members, participating authorities, and commissions. Just call 617-635-2200 for help.  Our hours are Monday through Friday, 7 a.m. - 6 p.m.  We're also available after hours, from 6 - 8 p.m.  Please call the main line (617-635-2200) for info on how to reach the on-call EAP Clinician. 

EAP COVID-19 resources

Employee Assistance Program address:
43 Hawkins Street
Ground level GA
Boston, MA 02114
Office hours

Monday through Friday, 7 a.m. - 6 p.m.

To protect your privacy, please keep the message to a minimum.

Please note: We have received numerous requests from centers and groups asking us to include their organizations on our site. Unfortunately, our resource list is at capacity. We will only make updates as the need arises.

Who we help

The program is offered to the City of Boston workers and their family members, participating authorities, and commissions. The service is available regardless of position or length of employment. It's confidential, and available at no cost.

News and announcements

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Navigating information around vaccines as a parent

Human Resources
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October is Domestic Violence Awareness Month

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September is Suicide Prevention Month and National Recovery Month

September is Suicide Prevention Month and National Recovery Month

Human Resources
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August is return-to-school month

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Latest City news

Learn about our work


Our focus is one of well-being — we focus on the whole person. Our services are designed to assist those we serve in identifying and resolving personal concerns, problems, and issues. Well-being integrates physical, mental health, and whole life experiences resulting in a more holistic approach. It includes the presence of positive emotions and moods, satisfaction with life, fulfillment and positive functioning.

We use a preventative solution focus approach by offering: education, information, resources, and skills.

We offer:
  • Safe, supportive, and confidential environment where someone can come, get necessary help without any hassles, stigmatizations, or judgment.
  • Counseling and supportive services by providing a comprehensive range of solutions.
Elements of well-being
  • Psychological: Positive emotions and resilience
  • Physical: Health promotion, disease management
  • Financial: Becoming literate in all things financial
  • Work: Central to adult identification, human development, and functioning.
  • Social: Quality of relationships, networking

Our focus is on prevention. We apply a proactive solution focus approach by providing education, information, and skills. We have numerous resources on our website, including resource links by category, employee newsletters, information on stress in the workplace, and more.


Usually employees contact us when conditions and relationships in one area of their lives (work) begin to impact them in other ways (life outside of work and home). These two interconnect causing spillover, which can lead to stress. When most employees contact us they identify the number one issue as stress, and we help them.

First, we identify their options, and from those options we help them:

  • Select choices: there are always choices no matter what.
  • Find a level of support: we express how important having a support network is, close friends and family.
  • Normalize: it’s normal for us as human beings to experience stress. It’s a normal body reaction.
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