You can file an Americans with Disabilities Act complaint if you think the City has discriminated against you because of a disability. You have a couple of options:
BEFORE YOU GET STARTED ONLINE
You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.
You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.
SUBMIT YOUR GRIEVANCE ONLINE
You can file a complaint through this online form. In the form you will be asked for the following information:
- Your name and contact information
- The department and program or service you were interacting with
- The date and location of the incident
- What happened that you think was discriminatory
Please include any other information you think could help us like the names of City staff you talked to or types of supporting documents you may have
DISCUSS YOUR CASE WITH THE CITY
Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.
We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.
Before you get started in person
You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.
You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.
Create your grievance
You can print out complete this grievance form before you visit City Hall. Grievance forms in Spanish, Simplified Chinese, and Traditional Chinese are available. You can also create your own complaint:
- we need to know your name, address, and phone number, and
- you will also need to give us the location, date, and a description of the alleged discrimination.
Go to Boston City Hall
You can drop off your grievance at the Disabilities Commission:
- 1 City Hall Square, Room 967
- Boston, MA 02201
- Office hours: Monday through Friday, 9 a.m. - 5 p.m.
Discuss your case with the City
Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.
We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.
Before you get started by mail
You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.
You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.
Create your grievance
You can print out complete this grievance form before you visit City Hall. Grievance forms in Spanish, Simplified Chinese, and Traditional Chinese are available. You can also create your own complaint:
- we need to know your name, address, and phone number, and
- you will also need to give us the location, date, and a description of the alleged discrimination.
Mail your grievance to the City
You can send your grievance to:
- Disabilities Commission
- 1 City Hall Square, Room 967
- Boston, MA 02201
Discuss your case with the City
Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.
We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.
Before you get started by phone
You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.
You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.
Contact the City
You can file a complaint through a personal interview or tape recording as long as you let us know. Contact us for more information:
- Disabilities Commission
- 1 City Hall Square, Room 967
- Boston, MA 02201
- Phone: 617-635-3682 (Teletype: 617-635-2541)
- Office hours: Monday through Friday, 9 a.m. - 5 p.m.
Discuss your case with the City
Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.
We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.
Appealing a decision
If you don’t agree with the City’s decision, you have 15 days after you get it to appeal to the Equity And Inclusion Cabinet chief.
Call 617-635-3682 (TTY: 617-635-2541) for more information.
-
Need to Know:AMERICANS WITH DISABILITIES ACT COMPLIANCE
After the ADA passed in 1990, the City of Boston developed an ADA Transition plan to provide equal access for people with disabilities. The Disabilities Commission tracks Boston’s efforts to meet compliance with the Americans with Disabilities Act. The ADA Title II coordinator for Boston is Disabilities Commissioner Kristen McCosh.
-
Contact:
Disabilities Commission
-
1 City Hall Square
Room 967Boston, MA 02201-2041
-
TTY: 617-635-2541