ADA Curb Ramp Requests
The City of Boston is committed to providing accessible rights-of-way for all. Curb ramps are a critical element in allowing people with disabilities to have full and complete access to the public right of way. Title II of the ADA (Americans with Disabilities Act) requires an accessible public right of way including access to City and government facilities and programs, public transportation, places of employment, schools, medical facilities, and places of commerce.
Boston is undergoing big changes when it comes to accessibility. Over the next 10 years, the City is trying to make every curb ramp in the public right of way accessible. To help supplement this work, the ADA Curb Ramp Request System will help the City prioritize ramps that have an impact on your daily life.
How to Make a Request
How we process requests
Once a curb ramp request has been received, within 10 days the City will provide you with an ID number to track your request. Within 30 days, a member of the ADA Team will investigate each request and reach out to you with an estimated schedule of repair.
The City will use its best efforts to remediate each request within one year of submission.
Please review the examples of requests in this section that can be made through our online form. If your request falls into one these categories, please proceed to the Curb Ramp Request Form.
Types of requests
This form can be used to submit requests for the following types of ramps:
Missing Curb Ramps:
Locations at street intersection, mid-block crossings, or pass-through islands with crosswalks where there is currently no existing curb ramp.
Locations at residential or commercial driveways where there is no level or flush route to cross.
Inaccessible Curb Ramp:
A location where a curb ramp currently exists but is either damaged to the point of affecting accessibility or the ramp slopes are so severe that they affect accessibility.