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Financial Navigators

UPDATE: The financial navigators program has ended.

Thank you for your interest in the Financial Navigator program. This initiative was funded by the Cities for Financial Empowerment Fund to support residents during the emergency financial crisis brought about by the COVID-19 pandemic. 

While this program is no longer available, the Center for Working Families offers two free programs that can help residents experiencing financial difficulties due to the high cost of living. 

  1. Free, long term Financial Coaching is available in person and virtually in English, Spanish, and Haitian-Creole to help you take control of your personal finances. Learn more here.
  2. Another free opportunity, the Financial Check-Up, is a short one-time session that allows residents to review their credit report and score with a trained financial guide, understand how to build a score/save money,  and get relevant service referrals. Learn more here.

If you need more information, please contact the Center for Working Families at or 617-541-2670.

Frequently Asked Questions

Frequently Asked Questions

You should expect to receive a phone call from a Financial Navigator within 48 hours of your request.

The Financial Navigator will learn about your financial needs, review your options, and make an effort to address your concerns. The call will last approximately 30 minutes. Afterwards, the Navigator will send you a written follow-up plan with referral information. If you need additional help, you will be able to call back.

Navigators can help you prioritize financial concerns, identify immediate action steps, and make referrals to programs and services. During the call Navigators can help with:

  • Prioritizing daily living expenses, like housing, food, and insurance
  • Maximizing income, by sharing referrals that offer benefit eligibility services, emergency cash assistance, and emergency loans
  • Managing debt, from credit cards to student loans to child support
  • Avoiding predatory scams
  • Accessing other social services Budgeting for future loss of income

Please note: Navigators CANNOT provide direct cash assistance, such as cash or loans.

The Financial Navigators are staff of the Center for Working Families who are trained to help you find the right experts to assist with your financial challenges.

Yes. The money matters discussed in your session will remain confidential.

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