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City Hall is open to the public on Tuesdays, Thursdays, and Fridays from 9 a.m. - 5 p.m. If you need to visit a department, you must make an appointment.
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Taxpayer Referral and Assistance Center

COVID-19 update: Our department has reduced staff. If you can't find your answer online, please call 617-635-4287 or email TRACFAXSG@boston.gov. In-person meetings are for critical needs and by appointment only. Please use our online application to schedule an appointment.

We offer a "one-stop" service for Boston taxpayers on tax-related matters. The Assessing Department's Taxpayer Referral and Assistance Center is also known as "TRAC."

Please note: For prior fiscal year real estate tax payments, contact the Collector's Office.

1 City Hall Square, Room M-5
Boston, MA 02201
Office hours
Monday through Friday, 9 a.m. - 5 p.m.
Contact:
Neighborhood:
Downtown
Tax Data Administration

What the center offers

Information

We can help explain tax bills, abatements, and exemption programs. Whether you need to change your mailing address or apply for a residential exemption, we have answers. We also have information on boat and motor vehicle excise taxes, as well as boat mooring permits.

Assistance

We can accept exemption and abatement applications. We can also:

  • issue duplicate tax bills and payment history, and
  • provide ward and parcel information for your property.
Problem solving

We can refer you to Assessing and Collections experts to help with:

  • CURRENT fiscal year tax bill payments, and
  • personal property and real estate abatement processing.