Sidewalk Repair Program
Sidewalks are a critical piece of infrastructure that connect our neighborhoods and create a safe, pedestrian-friendly environment for residents.
The goal of the Streets Cabinet is to make our neighborhood sidewalks smooth, safe, and accessible for everyone. Whether walking, pushing a stroller, or using a wheelchair, we know that smooth sidewalks make a difference to you. For a variety of different reasons (extreme weather, tree roots, etc.), our sidewalks are at risk of being damaged. When defects do occur, and a Case Relationship Management (CRM) is created, we have a variety of ways to address and fix the problem:
- Make Safe: Once a CRM is created for a damaged or broken sidewalk, we dispatch a member of the Public Works Highway Division to assess the situation and take the appropriate steps to make the area safe. In some cases, it requires placing a traffic cone over the affected area, barricading a portion of the damaged sidewalk, or smoothing/leveling a surface with small amounts of asphalt.
- Minor Repairs: Upon inspection and making the area safe, if it is determined that minor damage has occurred on City of Boston property - it’s our responsibility to repair. The relevant information (neighborhood, street, extent of damage, etc.) is entered into our sidewalk repair queue and sent to our in-house Craftsmen or city contractors to make the appropriate repairs. *If sidewalk damage was caused by a utility company or any other entity within city limits, we notify them and expect them to make repairs in a timely fashion.
- Full Sidewalk Restoration/Area-Based Contracts: To determine neighborhoods that require a full sidewalk reconstruction, engineers inspect sidewalks using industry standard inspection techniques. We develop a score, called the Sidewalk Condition Index (SCI) which helps us to choose sidewalks in the most dire need of repair. Additionally, we factor metrics such as social vulnerability and proximity analyses (calculates distance from critical infrastructure such as hospitals, public transit, etc. ) to help determine the highest priority repair locations. Beginning in April 2024, the City will execute five full sidewalk restoration contracts (4 concrete, 1 brick).
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to report a damaged sidewalk, Contact 311
ADA Compliant Ramps
Our sidewalk construction program also consists of upgrading our pedestrian ramps to make them ADA compliant. While construction crews are working on ramps, we always make sure that there is access to homes and businesses. In 2021, part of a landmark agreement to make streets and sidewalks more accessible to people with mobility disabilities, the City of Boston agreed to construct and/or upgrade approximately 1600 curb ramps per year until every corner at a pedestrian crossing has an ADA-compliant curb ramps.
Examples of Sidewalks for Repair
Examples
Sidewalk Repair Work - What to Expect
There are six steps to any sidewalk project:
- We cut and remove the sidewalk where the work is taking place. This normally happens a week ahead of the rest of the work.
- We close the sidewalk and detour pedestrian traffic away from the work area.
- We dig out the old sidewalk, reset the granite curb to the right height, and build wood frames to form the new concrete.
- We place the new concrete. This typically happens in two phases over two days.
- The concrete will stay roped off to harden. The sidewalk can usually be walked on by the end of the day
- We patch the roadway next to the work and re-open the sidewalk. It takes between three and five days to build new sidewalks and ramps.
Sidewalk Repairs Map
Neighborhood Work Zone Maps
Work Zone MapsFrequently Asked Questions
FAQTo determine neighborhoods in most need of repair, engineers inspect sidewalks using industry standard inspection techniques. We also factor social vulnerability and proximity analyses to establish our sidewalk repair schedule.
Beginning in April 2024, the City will execute five full sidewalk restoration contracts (4 concrete, 1 brick). These contracts will focus on the Charlestown, Dorchester, Hyde Park, North End, and Roxbury neighborhoods and give our engineers the latitude to hit the most needed sidewalks within these areas.
No. Due to the cost (estimated at 800 million), it’s not possible to quickly fix and/or repair every sidewalk deficiency in the City of Boston.
We encourage anyone who sees a damaged sidewalk to call 311.
Who's Involved:
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to report a damaged sidewalk, Contact 311
