Workers Compensation process for City of Boston employees
March 2020 update: Due to the current coronavirus situation, for the near-term, please do not send faxes to the Workers Compensation office. Instead, please email us at firstname.lastname@example.org.
You should file a report within 24 hours of the injury, or the same day the City staff become aware of your injury. By letting us know about your injury right away, we’ll be able to quickly investigate the case and give you your benefits.
The Workers Compensation Service will make a decision on your case within 14 days of receiving your report. Before we can provide you benefits, we’ll also need to see your medical records. If you report a case late, your benefits might be delayed.
Employees returning to work
If you’re ready to return to work after receiving benefits, you need to get medical clearance from your doctor. The Workers Compensation Office must be notified if an employee returns to work while receiving benefits. If you haven’t been told you’ll received benefits, you should notify our office when you return to work. This will help speed up the decision on your benefits.
Are you able to return to work, but limited because of your injury? The City of Boston does offer transitional, modified work for employees. Your case manager or your department will tell you if you’re eligible for modified work. This modified work setup shouldn’t last more than three months.
We make sure eligible employees receive quality and timely medical services and benefits. We want you to return to the job as soon as you can. Your case manager will stay in contact with your throughout the process. You need to stay in touch with them and provide any necessary medical documents.
If you need more information, or have questions, contact your case manager. We assign case managers based on an employee’s last name.
Preferred medical providers
Currently, the City of Boston does not have a preferred provider. Please choose your own provider.