TELEMARKETING SALES RULES
Federal telemarketing laws apply to most telemarketers:
- It's illegal for a telemarketer to call you if you've already asked them not to.
- They can only call you between 8 a.m. - 9 p.m.
- They must tell you that you don't need to buy or pay for anything to win a prize. If they say you need to pay for a prize, it's a scam.
- It's illegal for them to lie about their products or services in any way.
- You don't have to pay for credit repair, money recovery, or loan services until you've received them.
- They’re never allowed to fax you or use recorded messages, and they can’t use blocking devices to hide their number.
Telemarketers must tell you the following within the first minute of the call:
- the reason for the call
- the name of the telemarketer and company, and
- an accurate description of what they're selling.
Before discussing payment, they must tell you:
- the total cost of what they're selling
- any limitations on the purchase
- their refund and return policy
- anything you'll get in exchange for an investment, and
- the price, location, and nature of any investments.
Telemarketing laws don't apply to catalog sales, businesses-to-business sales, or if you’ve already had face-to-face meetings.
LOOK OUT FOR TELEMARKETING SCAMS
Keep the list of telemarketing laws near your phone. A legitimate company will follow the rules. Remember to take your time and ask for written information before you buy.
Be careful not to verbally agree to something — it could mean you have to buy what they’re selling. Also never send money by courier, overnight mail, or wire transfer to anyone.
You should also never give out social security, credit card, or bank numbers unless you're sure of who it is.