Boston Digital Service
Our team is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to:
- improve the user experience of existing digital services
- better engage and communicate with our residents, and
- build new systems to improve how the City delivers services online.
Santiago Garces Appointed New Chief Information Officer; Julia Gutierrez Named Chief Digital Officer
Our guiding principles
What would a helpful human do? We want to empathize and react based on context, knowing when to guide and make suggestions and when to just direct and step aside.Equal parts warm and official
We’re trying to create a place that feels approachable with a clear guide for finding information, getting something done, and taking action. This tone needs to balance professional with friendly, official with open.
We need to organize our work through the user’s perspective. We don’t want residents to hunt and gather everything.Build an energizing environment
We hope to inspire our constituents, whether they’re completing a transaction, learning something new, or just looking to get more engaged with government.