City department hours
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City Hall is open to the public on Tuesdays, Thursdays, and Fridays from 9 a.m. - 5 p.m. If you need to visit a department, you must make an appointment.
COVID-19 information
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For the latest updates, please visit our coronavirus (COVID-19) website:
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BOS:311

311 is an easy-to-remember telephone number that connects you with highly-trained Constituent Service Center representatives who are ready to help you with requests for non-emergency City services and information.

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The 311 Constituent Service Center is open 24 hours a day, 7 days a week, 365 days a year.

Learn more about the service

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Contact
311
311@boston.gov
1 City Hall Square
Boston, MA 02201
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Download the app

The BOS:311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti.

Available on the App Store

Get it on Google Play

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Meet the director

Meet the director