COVID-19 information
For the latest updates, please visit our coronavirus (COVID-19) website:


Update: We're currently experiencing issues with the BOS:311 mobile app and website. If you need to make a non-emergency request with the City of Boston, please call 3-1-1 or 617-635-4500.

311 is an easy-to-remember telephone number that connects you with highly-trained Constituent Service Center representatives who are ready to help you with requests for non-emergency City services and information.


Download the app

The BOS:311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti.

Available on the App Store

Get it on Google Play

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Meet the director

Meet the director
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