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How to report an injury as a City of Boston employee

Learn about the steps City workers should take if they're injured on the job. We have information for emergency and non-emergency injuries:

Last updated:
Step
1

Get emergency help right away

Go to the closest emergency care facility. Call an ambulance if you need one. Situations that we consider emergencies include:

  • life-threatening injuries
  • head injuries
  • severe breaks and fractures, and
  • bleeding.
Keep in mind:

Workers Compensation will cover expenses because of work-related injuries as long as these expenses are:

  • reasonable and necessary, and
  • related to the alleged incident where you were injured.

You only receive salary replacement benefits if you lose five or more days of work. If you’re out of work for five or more days, you’ll need to provide us with all your medical documents.

If you’re eligible for salary replacement benefits, we don’t process any deductions from your workers compensation check. For instructions on your deductions, contact the personnel officer in your department.

Step
2

File an accident report

March 2020 update: Due to the current coronavirus situation, for the near-term, please do not send faxes to the Workers Compensation office. Instead, please email us at workerscompstaff@boston.gov.


You should complete an accident report within 24 hours of your injury and send it to the Workers Compensation office. If you can’t complete the report, please make sure someone does it for you. If you’re not sure what to put in some sections of the report, leave it blank. Download the accident report form.

bring in, fax, or email your report to:

Workers Compensation Service
Boston City Hall, Room 613
Boston, MA 02201
Telephone: 617-635-3193
Fax Number: 617-635-3119
(Last names A-F) michele.pizarro@boston.gov
(Last names G-M) jean.mcneil@boston.gov
(Last names N-Z) sheila.hanson@boston.gov

Supervisor’s signature

We ask for a supervisor’s signature on the report just to confirm a work-related injury is being alleged. This signature doesn’t mean the supervisor agrees or disagrees with the report. It also doesn’t mean the supervisor saw the incident.

Step
3

Make an appointment with a medical provider

After you receive emergency care, your first scheduled appointment should be with the City's preferred medical provider. If the City has a preferred medical provider and you don’t use it, you may be charged for the service.

It is the employee’s responsibility to make sure all medical documents from any medical visit related to a work accident are submitted to the Workers’ Compensation Office.

Step
4

We’ll contact you

A representative from Workers Compensation will contact you to follow-up on your injury. They’ll also explain your benefits and make sure you’re getting the right medical treatment.

Haven’t heard from Workers Compensation? Call 617-635-3193 to speak with a case manager. We may not have received your accident report.

Step
1

File an accident report

March 2020 update: Due to the current coronavirus situation, for the near-term, please do not send faxes to the Workers Compensation office. Instead, please email us at workerscompstaff@boston.gov.


You should complete an accident report within 24 hours of your injury and send it to the Workers Compensation office. If you can’t complete the report, please make sure someone does it for you. If you’re not sure what to put in some sections of the report, leave it blank. Download the accident report form.

Bring in, fax, or email your report to:

Workers Compensation Service
Boston City Hall, Room 613
Boston, MA 02201
Telephone: 617-635-3193
Fax Number: 617-635-3119
(Last names A-F) michele.pizarro@boston.gov
(Last names G-M) jean.mcneil@boston.gov
(Last names N-Z) sheila.hanson@boston.gov

Supervisor’s signature

We ask for a supervisor’s signature on the report just to confirm a work-related injury is being alleged. This signature doesn’t mean the supervisor agrees or disagrees with the report. It also doesn’t mean the supervisor saw the incident.

Keep in mind:

Workers Compensation will cover expenses because of work-related injuries as long as these expenses are:

  • reasonable and necessary, and
  • related to the alleged incident where you were injured.

You only receive salary replacement benefits if you lose five or more days of work. If you’re out of work for five or more days, you’ll need to provide us with all your medical documents.

If you’re eligible for salary replacement benefits, we don’t process any deductions from your workers compensation check. For instructions on your deductions, contact the personnel officer in your department.

Step
2

Make an appointment with a medical provider

If the City has a preferred medical provider, your first scheduled appointment should be with the City’s preferred medical provider. If the City has a preferred medical provider and you don’t use it, you may be charged for the service.

It is the employee’s responsibility to make sure all medical documents from any medical visit related to a work accident are submitted to the Workers’ Compensation Office.

Step
3

We’ll contact you

A representative from Workers Compensation will contact you to follow-up on your injury. They’ll also explain your benefits and make sure you’re getting the right medical treatment. Haven’t heard from Workers Compensation? Call 617-635-3193 to speak with a case manager. We may not have received your accident report.

Need to Know:

We have more information about the compensation process for City of Boston workers.

Have questions? Contact:

Workers Compensation
Boston City Hall, Room 613
Boston, MA 02201

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