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We are performing technical maintenance on the City of Boston's mattress pickup booking system. We will not be accepting requests during this time. We expect the work to complete on Monday, May 13.

How to have a boot removed from your car

Last updated:

If you want to have a boot removed from your car, you need to first pay your violations and fees.

Step
1

Pay your outstanding violations and fees

You can make your payments at the Parking Clerk’s office:

  • 1 City Hall Square, Room 224, Boston, MA 02201
  • Office hours: Monday through Friday, 9 a.m. - 4:30 p.m.

Or you can make your payments at the City of Boston Tow Lot

  • 200 Frontage Road, Boston, MA 02118 (Phone: 617-635-3900)
  • COVID-19 update: The City of Boston tow lot is only open Monday through Friday, from 7 a.m. - 10:30 p.m. In-person meetings are not available at this time. For more information, call 617-635-3900 or email btd@boston.gov.

To find the balance you owe, you can call 617-635-4410, Monday through Friday from 9 a.m. - 4:30 p.m. The boot removal fee is $90.

Step
2

We remove the boot from your car

The City will remove the boot from your car about 90 minutes after you make your payment. If you make a payment after 7 p.m., we will remove the boot the next day.

  • Payment Info:
    • The City accepts cash, a cashier's check, a money order, or a debit or credit card from Mastercard or Visa.
    • We will not accept personal or business checks.
  • Contact:
    Parking Clerk
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